Support

One of the support problems we have as an ISP is that if you are having trouble with your internet connection we cannot remotely access your computer to see what is happening on your screen.

For help with email though, we are trialling a remote access feature within Google’s browser called Chrome. So if you need help with email one day, then we recommend you use Google Chrome so you can give us remote access to your PC. More details to come later in 2012.

Wireless broadband support

Huawei E160E modem

If you have a Huawei E160E modem from another supplier, then it may be locked to their network. To over-come this problem, please download and run the attached zipped executable file.

When prompted by the software for the SP code, enter ‘330m1′ but without the quotes (ie 330m1). If the request for a code doesn’t appear after installing and running the software then please call us for support and we will talk you through the changes that need to be made to the settings in the software.

utps11.300.04.06.432_mac13.305.06.01.432  (14MB file)  This update supports Windows 7, Windows XP, Vista32bit(X86), Vista64bit and MAC users.

If you need the latest driver for your E160E modem, then down the drivers here:

Huawei E160E zip file download  (30MB) This update supports Windows 7, Windows XP, Vista32bit(X86), Vista64bit and Mac users.